Data Science/Machine Learning Co-op – UPS Hybrid / Louisville, KY | April 2025 – Present
➤ Built and deployed an end-to-end OCR pipeline using Google Cloud Vision, OpenCV, and Pandas to extract, classify, and route shipping labels from scanned images; enabled automated airport code detection and routing logic across UPS freight operations.
➤ Created a voice-enabled agent using Google Speech-to-Text, Text-to-Speech, and Gemini (LLM) to parse natural language trailer and bay assignment queries; deployed as a real-time conversational tool for Freight Flow Controllers to streamline hub operations.
➤ Developed a Vertex AI notebook workflow to parse and flatten deeply nested JSON fields within BigQuery tables; transformed complex logistics data structures into clean, analytics-ready formats to support downstream ETL and reporting use cases.
Branch Operations Assistant – Knoxville TVA Employees Credit Union Knoxville, TN | August 2022 – March 2025
Centerpoint Administrative Assistant – Knoxville TVA Employees Credit Union Knoxville, TN | October 2021 – July 2022
Member Service Representative – Knoxville TVA Employees Credit Union Knoxville, TN | December 2020 – September 2021
Education
Master of Applied Science in Data Science - Bellevue University (March 2025)
Bachelor of Applied Science in Business Management - Bellevue University (November 2023)
Associates of Applied Science in Business Management - Pellissippi State Community College (December 2021)